I need a letter that lists my insurance coverage/indicates I have lost coverage.
- Please contact your plan administrator. (See below for contact information)
I need to add/remove a dependent from my coverage.
- Please contact your plan administrator. (See below for contact information)
Can you provide my medical ID cards?
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Health Insurance – Please contact your plan administrator. (See below for contact information)Dental Insurance: Go to www.ytth.com, click “Explore your benefits”, click Dental – takes employee to site that can answer all dental related questions and there is a link to the 24/7 member website where employees can access their ID card. Employees can also contact AETNA at 1-877-277-3368.Vision Insurance: Go to www.ytth.com, click “Explore your benefits”, click Vision – takes employee to site that can answer all vision related questions and there is information about the EyeMed App where employees can access their ID.
How do I pay for my health coverage while on medical leave?
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Employees will receive a letter from their insurance provider explaining continuation of coverage. The letter explains COBRA options, as well as when coverage will end if POD is not provided. Generally, the H&W cost sharing will cease when an employee is off due to medical leave for self.
Why has my insurance coverage ended?
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Something could be amiss regarding the National Health and Welfare Agreement. Please create a ticket to be researched further using the link found below.
How can I change my life insurance beneficiary?
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Beneficiaries must be updated through MetLife. There is a form to print and fill out that can be found on the National Plan website – www.ytth.com
If employees are also enrolled in voluntary life, please call MetLife at 1-866-659-1377 to update both plans.
Why was I was charged for health insurance twice this month?
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Common scenarios:
Employee has switched from agreement to non-agreement and met requirements to be eligible for coverage under both plans for the respective month.
Employee has returned from a leave and owes for a previous Health and Welfare cost sharing deduction.If that is not the case, please create a ticket.
Questions referencing voluntary benefits
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Voluntary benefits are administered through BenefitHub. For questions, please contact them at 1-866-664-4621 or email customercare@benefithub.com. To access the website, employees activate their account using their employee ID and zip code.
I am switching from non-agreement to agreement and need to know my benefit options.
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Please create a ticket to notify of your first date worked.Please click here to visit the Employee Transfer Page for additional material and review the provided benefit information.
Plan administrators contact information:
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National Plan (Plan for employees and all dependents)o Railroad Enrollment Services, call 1-800-753-2692 or visit www.ytth.comHospital Association (Employee only plan)o Iron Road Health Care, call 1-800-547-0421 or visitwww.ironroadhealthcare.com
If FAQ above did not answer your questions.
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Please create a ticket.